Lotus Awards for Customer Experience
Open for entries September 01, 2018.
Why celebrate great Customer Experience
“Your most unhappy customers are your greatest source of learning.”
Bill Gates – Founder of Microsoft
“The customer experience is the next competitive battleground.” –
Jerry Gregoire former Senior Vice President and Chief Information Officer for Dell Computer Corporation
“The goal as a company is to have customer service that is not just the best, but legendary.” –
Sam Walton founder of Wallmart
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Jeff Bezzos founder of Amazon
The final piece of any great organisation is the customer experience, whether its b2c or b2b a great culture, your efforts to be more sustainable and your innovative solutions don’t mean anything without a delivering a great customer experience.